Investigating Work Environment for Service Delivery of Library Personnel in Academic Libraries

Abstract

This study explores the perceptions work environment for service delivery academic libraries, in Ondo State, Nigeria. The descriptive survey research was adopted with the population of 140 library personnel in all the tertiary institutions, and libraries in Ondo State, Nigeria. A structured questionnaire was used as the instrument of data gathering. 140 copies of the questionnaire were administered and 116 were duly completed and returned. This gave a response rate of 82.9%. The findings reveal that good working conditions increase personnel motivation to serve library patrons better. The respondents also reported that they are satisfied when their experience is well appreciated and rewarded. The study recommends that academics should make the work environment conducive for the library personnel so as to enable them offer effective services their daily library services. The study concludes that it is imperative for libraries to provide conducive work environment for their personnel so that they can map out pragmatic strategies to meet the needs of their patron, thereby enhancing library service delivery.